![](https://www.vtechkids.ca/en/assets/data/brands/mobigo/HTML/Message%20System%20Problem%20Found_files/image001.jpg)
If you get the error message "System Problem Found", please connect your MobiGo® to the Learning Lodge Navigator ® to resolve the problem.
![](https://www.vtechkids.ca/en/assets/data/brands/mobigo/HTML/Message%20System%20Problem%20Found_files/image003.jpg)
Use the USB cable to connect your MobiGo® to the computer. To connect the MobiGo®, first open the USB door cover on the bottom of the unit, and insert the small end of the USB cable.
![](https://www.vtechkids.ca/en/assets/data/brands/mobigo/HTML/Message%20System%20Problem%20Found_files/image004.jpg)
Connect the other end of the cable to your computer's USB port.
![](https://www.vtechkids.ca/en/assets/data/brands/mobigo/HTML/Message%20System%20Problem%20Found_files/image005.jpg)
Make sure that your computer is connected to the internet, and turn the MobiGo® on. Learning Lodge Navigator® will automatically launch.
![](https://www.vtechkids.ca/en/assets/data/brands/mobigo/HTML/Message%20System%20Problem%20Found_files/image006.jpg)
Learning Lodge Navigator® will automatically begin to download an update to the MobiGo® firmware. Do not disconnect the MobiGo® while the update is downloading.
![](https://www.vtechkids.ca/en/assets/data/brands/mobigo/HTML/Message%20System%20Problem%20Found_files/image007.jpg)
Once the download is finished, disconnect the MobiGo®. The console will restart, and you'll see the message "Firmware updating" on the MobiGo® screen. Do not turn the power off while the firmware is updating.
![](https://www.vtechkids.ca/en/assets/data/brands/mobigo/HTML/Message%20System%20Problem%20Found_files/image008.jpg)
When the update is complete, the system will restart. Your MobiGo® should now be working again.